Privacy Notice
Lauren Ellen Therapy customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Sharing information outside the UK
How to complain
Contact details
Telephone
07963 192 438
laurenellentherapy@outlook.com
What information we collect, use, and why
We collect or use the following information to provide patient care, services and other goods:
Name, address and contact details
Date of birth
Emergency contact details
Health information (including medical conditions, allergies, medical requirements and medical history)
Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
Payment details (including card or bank information for transfers and direct debits)
Records of meetings and decisions
We also collect the following special category information to provide patient care, services and other goods. This information is subject to additional protection due to its sensitive nature:
Health information
We collect or use the following personal information to comply with legal requirements:
Name
Contact information
Health and safety information
Any other personal information required to comply with legal obligations
We also collect the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
Health information
We collect or use the following personal information for information updates, marketing or market research purposes:
Names and contact details
Addresses
IP addresses
Records of consent, where appropriate
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services and other goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
Directly from you
How long we keep information
Medical records must be legally retained for 7years post treatment
Who we share information with
Joint data controllers
We have a joint controller relationship with SumUp. We process your personal information with that joint controller for the following reason: They handle regulatory anti-money laundering checks and payment routing as an independent Controller.
We also have a joint controller relationship with Stripe. We process your personal information with that joint controller for the following reason. They act as a Processor when capturing details for Lauren Ellen Therapy's website, but turn into a Controller to prevent fraud, comply with banking laws, and clear the funds..
Data processors
Jotform
This data processor does the following activities for us: To securely collect and manage initial consultation forms, health questionnaires, and treatment consent details before a client session. This ensures we have a digital, secure record of relevant medical history and injury details to plan treatment safely.
Squarespace
This data processor does the following activities for us: Our website is hosted on the Squarespace platform, which automatically collects basic, non-identifying technical data (such as your IP address and browser type) when you visit our site. This processing is necessary to deliver the website content smoothly, ensure network security, protect the site against cyber threats, and understand general visitor traffic. If you choose to sign up for our newsletter, we use Squarespace Email Campaigns to securely store your name and email address and to send you updates, health tips, and clinic news. You can easily opt out of these marketing updates at any time by using the "unsubscribe" link included at the bottom of every email.
Acuity Scheduling
This data processor does the following activities for us: Provided via the Squarespace platform, this service securely manages our online appointment bookings and scheduling. It safely stores your contact information, appointment times, medical summaries, and treatment session notes to ensure seamless clinic operations and continuity of care.
Stripe
This data processor does the following activities for us: To securely process online payments, manage booking deposits, and handle digital transaction requests before or after client sessions. This ensures all payment card data is handled securely and in compliance with financial regulations, without our business storing sensitive billing details.
SumUp
This data processor does the following activities for us: To securely process in-person card payments, contactless transactions, and mobile payouts at our premises or location. This allows us to safely collect immediate payments for treatments or products while ensuring financial transaction data is processed in accordance with payment security standards.
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
we have a legal requirement (including court orders) to collect, share or use the data;
on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Jotform
Category of recipient: Online data collection, cloud storage, and form management
Country the personal information is sent to: Germany
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Organisation name: Squarespace, Inc.
Category of recipient: Website hosting, infrastructure, and web analytics, Email marketing and communication management
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
Organisation name: Squarespace, Inc. (Acuity Scheduling is a subsidiary platform owned and operated by Squarespace)
Category of recipient: Online appointment scheduling, calendar automation, and medical intake/session note hosting.
Country the personal information is sent to: USA
How the transfer complies with UK data protection law:
Addendum to the EU Standard Contractual Clauses (SCCs)
Organisation name: Stripe
Category of recipient: Payment processing, billing workflows, and regulatory compliance
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
Organisation name: SumUp
Category of recipient: Payment processing and merchant point-of-sale services
Country the personal information is sent to: EU
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: laurenellentherapy@outlook.com
Telephone: 07963 192 438
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Updated 28.09.2026